Shipping Policy

Shipment processing time

All orders are processed within 5 – 7 working days.

We ship orders in weekly batches usually on a Monday or Tuesday, due to the fact that we are based 50km from the nearest courier drop point, but make exceptions (where possible) for large orders. As soon as your order is ready you will be notified of the next shipping batch.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

The Courier Guy

3 – 5 business days

R115.00

Paxi

7 – 9 business days

R60.00

Pudo (door to locker)

3 – 5 business days

R50.00

We are not held responsible for incorrect delivery details that are provided, so please ensure that you complete the delivery details correctly on checkout. If your order needs to be resent due to incorrect delivery details you will be reliable for all costs Involved.

Shipment

Our couriers can only deliver to street addresses and they do not deliver to embassies, malls and chain stores, plots, farms, mines and to some outlying towns and townships. If our couriers can’t deliver to your address, we’ll contact you to make alternative arrangements. There are no deliveries on weekends or public holidays.

Our courier partners – The Courier Guy, Courier It, Dawn Wing will deliver to your physical address, Monday to Friday, 8am to 5pm. If you are at a business address during working hours then please register these details for your courier delivery unless someone is at home to sign for your parcel. Track Your Parcel

Pudo:

When selecting Pudo as a shipping option on checkout, please use the lookup links to find your nearest collection point and enter the details of the collection point in the provide area. When your package arrives at a Pudo locker, you will receive a text message and an e-mail with a unique pin and QR code. You can use either one of these at the Pudo locker to make your collection. From the moment you receive the notification staing your package has arrived at one of the Pudo lockers, you will have 36 hours to pick up your package. If you don’t pick up your package within the deadline. It will be sent to the clos est Pudo kiosk/depot. You can ask to resend your package to a Pudo locker nearest to you or an alternative address at an additional cost.
Track Your Parcel

Paxi:

When selecting Paxi as a shipping option on checkout, please use the lookup links to find your nearest collection point and enter the details of the collection point in the provide area. When your package arrives at your selected store, you will receive a text message with a unique pin. You can use this to make your collection. From the moment you receive the notification stating your package has arrived, you will have 14 days to collection your package. If you don’t collect your package within the deadline. It will be return to the original site, in which case you may be responsible for reimbursement Paxi for any costs associated with the return. Track Your Parcel

Shipment confirmation and order tracking

All orders are shipped using a registered service, where you are able to track your order. Once your order is shipped you will be notified along with the tracking details.


Unforeseen circumstances like adverse weather, load shedding, hijacking, strikes or supplier issues could prolong the delivery time. It’s rare, but it can happen. Late delivery is not grounds for refund or cancellation of already shipped orders but if you are in any way concerned about the current location of your parcel and ETA of delivery, please contact us with your order number so that we can follow up for you.

Damages

All The Adaptable Bee goods are individually packed with the utmost care. Sadly on rare occasions goods can be damaged in transit so if this happens please advise us within 72 hours of receiving the goods. Provide photos of the damaged goods and the packaging and email these to info@theadaptablebee.co.za We will contact you within 3 business days and offer you the choice of a full refund or a replacement.

Up To
30% off

Black Friday

sale

Up To
30% off

Black Friday

sale